How long will it take to process refunds to ticket holders if the event is cancelled?

If an event is cancelled all ticket holders will be refunded. This process is actioned by the Eventfinda team as soon as we have confirmation from the Promoter.  All tickets holders will be notified to inform them, and then the refund of all ticket purchasers is actioned. If a customer booked with the credit card/debit Read More…

How do I contact all of my ticket holders if my event is postponed or cancelled?

In the case of an event cancellation or postponement – first advise your Eventfinda Event Manager of this change. They will then ‘flag’ the event as cancelled or postponed. If the event is postponed and the new date is confirmed the original event date will be changed to reflect the new date. Eventfinda will message Read More…

Who will take care of cleaning?

EFS in line with the Eventfinda Stadium covid-19 management plan.In some circumstances hirers may want to supply cleaning staff to assist with this process and this is to be agreed on prior to the event.

How can EFS and/or your ticketing provider help me with contact tracing and registration for my event?

As per the EFS covid-19 management plan there are a number of contact tracing processes available depending on the type of venue use. The Eventfinda team have established great tools for hirers to use when building their event and collecting information for contact tracing purposes. EFS and the Eventfinda team can work through this with Read More…