If an event is cancelled all ticket holders will be refunded. This process is actioned by the Eventfinda team as soon as we have confirmation from the Promoter. All tickets holders will be notified to inform them, and then the refund of all ticket purchasers is actioned. If a customer booked with the credit card/debit Read More…
Group: Client Information
How do I contact all of my ticket holders if my event is postponed or cancelled?
In the case of an event cancellation or postponement – first advise your Eventfinda Event Manager of this change. They will then ‘flag’ the event as cancelled or postponed. If the event is postponed and the new date is confirmed the original event date will be changed to reflect the new date. Eventfinda will message Read More…
Does the ticketing policy for event visitors allow multiple entries and exits throughout the event (e.g. for smoking)?
No, during alert level 2 there will be no ‘pass outs’allowed which means once in and once out only.
Who will take care of cleaning?
EFS in line with the Eventfinda Stadium covid-19 management plan.In some circumstances hirers may want to supply cleaning staff to assist with this process and this is to be agreed on prior to the event.
Whose responsibility will it be to inform the authorities if we suspect an attendee has Covid-19, and who will undertake the contact tracing?
EFS will notify the correct authorities whilst following the suspected Covid-19 carrier procedures outlined in the EFS Covid-19 management plan.
Since my event is now smaller, can I get a reduction on my venue fee?
This will be approached on a case by case basis. At present, the terms of the venue hire agreement are the terms by which deposits and venue hire refunds will be determined.
What happens if National Alert Levels prohibit my event from proceeding?
This will be approached on a case by case basis. It is expected that the terms of the venue hire agreement are the terms by which deposits and venue hire refunds will be determined.
Will there be hand sanitizer available on site for my event?
Eventfinda Stadium provides some sanitizer stations in key areas around the facility as well as soap and running water in all the toilet facilities throughout the venue.
How can EFS and/or your ticketing provider help me with contact tracing and registration for my event?
As per the EFS covid-19 management plan there are a number of contact tracing processes available depending on the type of venue use. The Eventfinda team have established great tools for hirers to use when building their event and collecting information for contact tracing purposes. EFS and the Eventfinda team can work through this with Read More…
Who pays for the extra protocols and procedures in place?
This will be approached on a case by case basis. At present, the terms of the venue hire agreement are the terms by which deposits and venue hire refunds will be determined.