COVID 19 – ALERT LEVEL 2 – CLIENT AND HIRER INFORMATION

Last Updated : 20/09/2021
Information provided on this page is up to date as of 20/09/2021 only.

Accessing The Venue​

Eventfinda Stadium can re-open to the public for operation during alert level 2. Operations during level 2 are heavily restricted and in line with government alert level 2 guidelines.

A brief outline on how these restrictions impact our venue specifically is below. You can find more detailed information on how businesses can operate during this alert level on the Covid19 government website here. The below information is in relation to Eventfinda Stadium only and should not be referenced in relation to any other venue, space or place.

  • Staff must comply with a 1m social distance where practically possible. 2m is encouraged and how we separate all seating. 

  • Guests/strangers must comply with a 1m social distance where practically possible. 2m is encouraged and how we separate all seating. 

  • All staff must wear a mask when working in alert level 2.

  • All persons entering the venue must sign in via the QR code or manual option. This is now a requirement of our venue.

  • We can host events (with restrictions), allowing no more than 50 pax in any one defined space.

  • Eventfinda Stadium staff are excluded from the 50 pax count. However, we implement processes that strongly minimises any travel of staff between defined spaces during events.

  • Event facilities must ensure that there is no direct airflow between defined spaces. We have interpreted this as fixed walls (temporary or permanent) with no risk of air transfer over under or through the wall, movement of the wall or chance of failure. These walls or division of defined spaces must allow for controlled entry and exits. A drape for example would not be sufficient in meeting all these requirements (covid19.govt.nz).

  • Food and beverage service is available as a service to seat option only. No counter service is available during events that encourage dining in or during closed door events. 

  • Counter service is available only where guests purchase and leave as a take away food service so when we are not hosting events and visitors can come to the counter and then leave the venue with their take away food and or beverage (covid19.govt.nz). 

All our team can return to work in alert level 2. EFS has organised a split team structure and on site rotation for some of our senior and management team members. The purpose of this is to avoid all team members working on site at the same time. If there is a Covid19 exposure situation during operating hours, we want to avoid our whole team having to isolate and unable to attend work on site at the same time. 

This rotational structure as shared in more detail internally only, and is not for public consumption.   

Concerns:
Not all of our team members  may want to return to work on site during alert level 2 and this in understandable. Some reasons they may not wish to work on site during alert level 2 can include if a compromised immune system, someone in their household having a compromised immune system or simply the preference not to until we enter alert level 1.

We are working closely with our team to ensure all staff needs and concerns are heard and staff are not being put into uncomfortable situations if and where possible. 

EFS has implemented strict entry and exit processes for all staff to follow when coming to the venue for work purposes during alert level 2 settings. This applies for both event and non event shifts. It includes the requirement for scanning in, sanitising, PPE and thorough staff handovers. These processes are shared internally only and is not for public consumption. 

This includes but is not limited to contractors, delivery personnel, non event visitors, event visitors, our members, athletes etc.

Everyone is required to scan in via the government supplied QR code or the manual alternative before entering the venue and wear a mask. 

Visitors must understand that they may be refused entry if our venue has reached it’s level 2 capacity or if they do not meet entry requirements. Additional details on this is in the Events and Non Events section of this page.  

Wellbeing In The Workplace​

EFS strives to provide and maintain a workplace that gives staff the freedom and comfortability to share and action any concerns they may have. During this time, EFS encourages its’ staff to maintain transparency where necessary regarding their health and wellbeing to ensure our staff are mentally and physically well.

Staff are asked to notify their manager if they believe any of the below may be true:

  • You feel you need support with your current mental or physical wellbeing
  • You have come in contact with a suspected Covid19 carrier
  • You were in a location where a Covid19 carrier has been identified (location of interest)
  • You have a compromised immune system
  • Someone you live with has a compromised immune system

If a staff member does notify their manager of any of these things, the leadership team will take steps to ensure no staff members is put into a situation that poses significant risk to themselves or others.

What actions will be taken will vary from situation to situation and it is at the leadership team’s discretion to act appropriately.

Having all of this information helps the EFS leadership team to ensure our staff are kept safe by understanding your individual circumstances and needs. 
 

The current situation within New Zealand is something that most people have not had to deal with before. Trying to understand and adapt to the Covid19 situation and impacts it has had on many workplaces can be challenging. It is EFS’s top priority to ensure that all staff members are supported throughout these transitions and that includes being aware of our staff’s mental wellbeing.

  • EFS staff have been provided resources within the EFS Staff Health & Wellbeing Plan to help them maintain positive control of the situation that they are in.
  • If any staff member feels they cannot attend work due to their current state of wellbeing, they should try to notify their direct supervisor as soon as possible.
  • The EFS management team will be working with staff members directly and as a team throughout this process

The Ministry of Health website has a huge resource list. You can find this information on their website here.

  • Understanding the impacts of Covid19
  • Supporting your own mental wellbeing
  • Supporting others mental wellbeing
  • Contacts to talk to
  • If you are feeling suicidal
  • If you are concerned about someone’s safety
  • Media information and releases regarding physical and metal health and wellbeing
  • Self-help tools for young people
  • Substance abuse and gambling
  • Support for essential and front line workers
  • Addiction services
  • Supporting children’s mental health and wellbeing

During venue operations in alert level 2, there will be additional health and safety processes that must be followed. This may include but is not limited to, wearing a face covering in all customer facing and food or beverage preparation areas, regular cleaning of you work space, social distancing from your team members, additional communications via radio to your supervisor.

Each event will be treated differently based on the guest and client requirements and how the venue can be best set out.

For example: 

An event may chose to have 3x seated areas on the main floor, each with their own entry, exit and bathrooms. We may provide one waiter for each table, requiring that person to where a face covering at all times and only wait that one table. There may be no rotation of guests during this event so cleaning of the tables and seats is not required during the event. 

Another event maybe have a seating area for spectators of a performance on the lower level and another seating areas on the upper level, both with their own entry, exit, bathrooms. The client may chose to have no food and or beverage service during each show, but will have multiple shows throughout the day allowing spectators to leave and a new group of spectators to enter. Therefore, extra processes such venue clearing of all person and closed door sanitisation in between sessions and spectator groups may be required. We may ask that staff that are cleaning these areas where a face covering, cloves and disposable overalls during these tasks.  

Each and every event will be different, so it is important that you read and follow all information and instructions provided by your Event Coordinator relating to that event and you role type.

Concerns:

If any team members feels unsafe when on site in level 2 (or at any time), we ask that they please notify their supervisor as soon as possible so arrangements can be made to assist with their concerns. 

Hygiene Protocols & PPE​

EFS has put in place numerous actions to assist both staff and visitors to be able to visit our venue safely and to avoid the spread of Covid19. These actions are being reviewed regularly as we understand we may need to adapt what we are doing and how we are doing it based on government requirements as well as meeting the changing needs of our guests and hirers. 

A brief rundown on what our venue supplies to help reduce risk includes: 

  • EFS supplies PPE to all staff including masks, gloves, overalls.
  • Use of disposable cleaning cloths only.
  • Bathrooms are open and closed for use on a rotational basis where practically possible, allowing for cleans between use. 
  • All deliveries are required to be cleaned before being distributed in the venue in line with our EFS Covid19 delivery receiving process (refer to appendix 6.0).
  • EFS will have separate points of entry and exit for all events.
  • It must be noted that these entry and exit points may vary from event to event and our Event Coordinator will work with our clients to design each event to meet government guidelines.
  • Sanitser stations will be installed at our entry points to the venue and high traffic areas.
  • Our venue is a cashless venue so card only payments will be accepted. 
  • Signs will be installed throughout the venue to inform, encourage and assist staff and visitors to act safely, such as hand washing signage in all bathrooms, kitchens and basins, Covid19 safe practice signage, social distancing signage, cough & sneezing signage, entry protocols signage at all designated EFS entrances and QR codes.  All in high traffic areas.
  • Decals will be placed on the floors in all high traffic areas where persons may be required to stand within close proximity, for example bathrooms, toilets, café or reception areas. These stickers will be placed 2m apart. 
  • All water fountains will be closed for use. Staff and visitors are required to bring their own water bottles.
  • Doors in high traffic areas will be ‘propped’ open to reduce door handle use and transfer when the stadium is open for use. It must be noted that not all doors in the venue will be ‘propped’ open due to fire safety requirements and or privacy. 
  • Pump hand soaps provided at all bathrooms, kitchens and basins. 
  • All rooms that do not need to be available for use will be locked with no access signage on the door. 
  • Bathrooms will be used on a timed rotational basis where possible, meaning only a controlled number of bathrooms will be open at one time. Those not in use will be cleaned ready for use in the next rotation. 
  • Sanitizers to be stationed at all staff member’s desks, offices and break rooms. 
  • Chairs/seating areas will be separated by between each useable seat in line with government social distancing requirements. 
  • Visitors and/or hirers of the stadium are required to bring their own balls, towels, rackets and are responsible for disinfecting this equipment between games. For example, basketballs.

Customer facing staff
Mask
Gloves (optional)

Food and beverage staff
Mask
Gloves
Hair Net

EFS Cleaning Staff
Mask
Gloves
Disposable overalls (optional)

Guests/Visitors
Mask

Daily:
During our day to day operations, any staff member working is required to

  • Disinfect all surfaces in high traffic areas regularly
  • Disinfect phones, eftpos machines and all other computer equipment regularly
  • Empty bins as necessary
  • Disinfect all surfaces including doors handles, taps and soap dispensers regularly
  • Disinfect their workspace areas regularly
  • Disinfect all sporting equipment provided by EFS for use at the end of use by guests. 
  • Ensure any seating provided is placed 2m apart
  • Remove all PPE and dispose of in line with disposal requirements (refer to appendix … for safe removal).
  • Wipe down and disinfect all cleaning equipment used.
  • Use only disposable cloths for cleaning down surfaces and dispose of these after each use in the appropriate bins.
  • Always wear your PPE when cleaning and notify your supervisor is you feel unsafe at any time.
  • Be considerate of people’s reactions to your work and avoid causing any unnecessary distress to other through your actions. These cleaning requirements are precautionary requirements and do not mean that Covid19 is in the stadium. However, you must act as if it could be.

At the end of each day our contracted cleaning company United Cleaning will come in and complete an end of day clean in line with EFS requirements as well as government cleaning guidelines.

Events: 
During events there may be additional tasks required of EFS staff during the day specific to an event.

At the end of an event day, our contracted cleaning company will again come in to complete an event clean. These cleans are more detailed and specific than our regular nightly cleans and all post event cleaning information is provided to United Cleaning by our Event Coordinator in advance of any event date. 

Events

We can host any event that meets government guidelines and health and safety requirements.

We can allow 50 pax into any defined space. A defined space is a venue or area of a venue that ensures there is no intermingling between any other defined space and no transfer of airflow. Each defined space must therefore have it’s own entry, exit and bathrooms.

Events
Some events that we have hosted in the past in an alert level 2 were hosted during an alert level 2 setting that allowed 100 pax in each defined space so these types of events and our clients may chose not to operate under the new ‘Delta Alert Level 2’. For some events, it may not be possible to meet government health requirements and so both EFS and client can work together to postpone the event for another time.

The EFS team will always strive to work hard with our clients to find solutions and meet these requirements as well as their event needs so that events can still go ahead. However, we also understand that it may be the clients choice not to host an event in alert level 2 even if it can be done so safely, it may not be a financially viable option. We must keep in mind that hosting events during alert level 2, comes with many more expenses (staff, cleaning, products, equipment) to be able to ensure all guests and staff are kept safe and the event is operating in line with the law.

Evening Basketball
The afternoon and evening basketball programs that operate daily in our venue Monday to Friday is a huge part of our stadium and the community and we are working closely with Harbour Basketball to build some alternative plans for operation so that the community can continue to benefit from these sporting activities at our venue.

Day to Day
We will likely be open during the day for casual court use for our members as well as some take away beverage options, deliveries and walk in enquiries. What these hours of operation will look like will be determined as we move closer to an alert level 2 setting.

All events will look a little different based on the number of defined spaces being used and what the schedule is for that event.
Our Event Coordinator will work with all clients/hirers to design a event floor plan and operations plan specific to that event.

Alert level 2 (Delta level) restrictions that impact our venue include: 

  • 50 pax limit in any one defined space.
  • Staff are not included in the 50 pax limit. 
  • A defined space ensures there is no intermingling between spaces and groups of 50 pax. Each defined space must have it’s own entry, exit and bathrooms.
  • Seated food and beverage service only. No counter service for closed door events.
  • All persons must social distance at 1m.
  • Event organisers must legally display the Covid tracer app QR code.
  • An alternative contact tracing method must also be provided. 
  • Face masks must be worn.  
 You can find more information on all the alert levels on the government website here

EFS is working hard to ensure we are doing everything we practically can to operate safely in alert level 2. The community and our staff are our top priority so that means working together with our community to make this happen.

All of our hirers and users of the stadium have varying needs so we have done our best to adapt our new policies and procedures, so the expectations are realistic and achievable for everyone.

EFS is responsible for keeping up to date with government restrictions, alert levels and guidelines and therefore responsible for ensuring that no event takes place in the venue that does not meet these restrictions and the law. We are here to support our hirers/clients in the planning process and what our venue can help you to achieve but the hirer is also responsible for keeping their guests and staff safe at all times. 

EFS will supply hirers or hirer representatives with a risk assessment 1 week prior to the event unless requested earlier.

The hirer is also required to provide their EFS Event Coordinator with a complete risk assessment of their event also. This too needs to be provided to EFS no later than 1 week prior to their event date. 

Our sales and marketing team will communicate all operational changes as a result of Covid19 to hirers during the booking and sales processes. Our events team will then ensure there is full transparency and clarity between hirer and venue in regards to the procedures that must take place due to Covid19. This document will also be made available to all hirers.

Hirers are responsible for supplying appropriate and adequate PPE to all their staff members and volunteers.

EFS will supply their staff with appropriate PPE.

If EFS believes any staff or members of the community/visitors to the stadium are being put directly at risk of Covid19 or any other situation that may cause harm, we have the authority to stop any event immediately from taking place either before or during the event. Refer to full venue hire agreement terms and conditions when booking your event.

EFS also wants to keep it’s staff feeling safe at all times, so if at any time one of our team members is feeling unsafe, overwhelmed or unsure of their responsibilities or simply needs to take a break, our Event Coordinator will ensure their needs are met and no team member is to feel uncomfortable. 

EFS staff can choose not to work on site during alert level 2 and this is addressed in more detail in the Wellbeing in the Workplace section of this management plan. Reasons may include a compromised immune system, a household member with a compromised immune system and therefore wanting to reduce their risk of exposure. 

Navigating our way through the Covid19 situation is a shared journey for all New Zealander’s and therefore a shared responsibility. We ask that all hirers share the responsibility of implementing all policies and procedures as required by EF

All responsibilities below are in addition to all venue hire agreement terms and conditions.
EFS is working hard to ensure we are doing everything we practically can to operate safely in alert level 2. The community and our staff are our top priority so that means working together with our community to make this happen.

All of our hirers and users of the stadium have varying needs so we have done our best to adapt our new policies and procedures, so the expectations are realistic and achievable for everyone.

Hirer’s are responsible for keeping up to date with government restrictions, alert levels and guidelines and therefore responsible for planning their event inline with these and the law. We are here to support you in the planning process and what our venue can help you to achieve but the hirer is also responsible for keeping their guests and staff safe at all times. 

EFS will supply hirers or hirer representatives with a risk assessment 1 week prior to the event unless requested earlier.

The hirer is also required to provide their EFS Event Coordinator with a complete risk assessment of their event also. This too needs to be provided to EFS no later than 1 week prior to their event date. 

Our sales and marketing team will communicate all operational changes as a result of Covid19 to hirers during the booking and sales processes. Our events team will then ensure there is full transparency and clarity between hirer and venue in regards to the procedures that must take place due to Covid19. This document will also be made available to all hirers.

Hirers are responsible for supplying appropriate and adequate PPE to all their staff members and volunteers.

EFS will supply their staff with appropriate PPE.

If EFS believes any staff or members of the community/visitors to the stadium are being put directly at risk of Covid19 or any other situation that may cause harm, we have the authority to stop any event immediately from taking place either before or during the event. Refer to full venue hire agreement terms and conditions when booking your event.

Navigating our way through the Covid19 situation is a shared journey for all New Zealander’s and therefore a shared responsibility. We ask that all hirers share the responsibility of implementing all policies and procedures as required by EFS.

A risk assessment will be produced for every event held within EFS. Our team build and edit these risk assessments during the planning stages of an event. These risk assessments will of course reference any risks associated with Covid19. However, it must be acknowledged that the situation within Auckland and New Zealand can change at any time surrounding restrictions, outbreaks or health risks and therefore our risk assessments will be updated frequently. As per our risk assessment terms and conditions, any risk assessment supersedes all other risk assessments dated prior.

Our experienced Event Coordinator provides all clients with the below event documentation: 

Operations Plan

Risk Assessment

Runsheet

Floor Plans

  • Any defined space will have it’s own entry and exit. 
  • Scanning of the government supplied QR code (or manual registration) is a requirement of EFS for entry in alert level 2.
  • A mask must be worn at all times in our venue.
  • Visitors may only enter the defined space that they are ticketed or listed to enter and will be checked on entry.
  • The only accepted means of entering EFS for an event is with an Eventfinda ticket unless alternative means of contract tracing has been organised with the EFS Event Coordinator.
  • Both hardcopy passes and softcopy passes will be accepted.
  • Scanners will be set up at EFS designated entry and exit points to the venue. 
  • Self-operating scanners can be set up if requested or operated by an event staff member, depending on event and client requirements. 
  • Hand sanitizer will be supplied at all designated entry points. 
  • No ‘pass outs’ will be allowed during events unless organised with the EFS Event Coordinator.
  • Visitors may be refused entry if they do not meet EFS’s Covid19 Alert Level 2 entry requirements. Reasons for refusal of entry include but are not limited to:
    • Abusive behaviour 
    • Incorrect/invalid ticket or entry identification 
    • Displaying Covid19 symptoms 
    • Intoxication 
    • Refusal to wear a mask 
    • Refusal to complete contract tracing process – scanning of QR code or manual registration 

Systems
EFS will be using a combination of systems to collect visitor and staff data in order to ensure we are receiving accurate and live data whilst reducing any traffic jams during entry. We acknowledge that this may be some what of a trial and error process as we introduce these new procedures. However, we are confident in the approach we have taken and the system that we will be using.

If hirers would like more information on these what systems or what will be used for their event, they can speak directly with the EFS team to discuss.

Government QR Code
We have displayed the government supplied QR code for guests to register their visit with. We also have a paper form for those that do not wish to use the government app. 
It is compulsory for all persons entering our venue to register their visit either via the QR quote or manually.
This applies to all visitors, staff, contractors, delivery personnel, clients.

In addition to the government supplied QR code, we have the below supporting systems to assist with contract tracing. 

Eventfinda
Eventfinda is our core ticketing agent and this is the system that will be used for all event ticketing and contact tracing. Eventfinda allows hirers to advertise their events, sell tickets and track and trace all purchaser information. It is the hirer/hirer representative’s responsibility to work directly with the Eventfinda team to get their event loaded into the system and live for ticket purchase.
The event owner cannot see all contact information of purchases unless authorised by Eventfinda in line with the privacy act requirements.

Gym Master
Gym Master is the system EFS uses for memberships. This system gives EFS the ability to send out communications to individuals or all members. This data is live and will be used at our EFS reception to sign in casual court users.

Deputy
Deputy is the system EFS uses for staff scheduling. All EFS staff have a deputy log in and access to the app on their personal devices. EFS staff members will be signing in and out of Deputy for every time they work inside the stadium. Prior to the COVID-19 situation not all staff members used the deputy app such as those on salaries. However, given the need to accurately track all persons on site at one time as well as have live data available at any time, all staff members will now be required to record their visits to site this way during alert level 3 and 2.

Government QR Code
We have displayed the government QR code for guests to register their visit with. We also have a paper form for those that do not wish to use the government app.

Privacy
The privacy of all our staff, hirers and visitors of the venue is extremely important and the information collected through the above tools serves as a contract tracing method for Covid19 first and foremost. Eventfinda will only disclose information collected when required in line with their privacy policies. Information collected via the Deputy app for staff tracking, our website registration form or Gym Master for our members will only be disclosed to the necessary government department as and when requested for Covid19 contact tracing purposes only.

Hirers and members can refer to the venue hire agreements and conditions of hire or the membership terms and conditions for more information.

EFS works with United Cleaning for our daily cleans and event cleans. United Cleaning receive a detailed cleaning list specific to each event with requirements, including spaces/equipment used, times for cleaning.

United Cleaning supply their cleaning staff with PPE and have their own additional COVID19 requirements in additional to EFS requirements specific to our venue. 

Refer to the suspected Covid19 carrier section of this management plan for detailed information

Non-Event Venue Use

Non event use refers to any time the stadium is being used without a hire agreement in place. For example, members coming in for casual use of our basketball or badminton courts and general day to day walk in guests.

The same guidelines apply for use of our venue during non-events, including social distancing, use of defined spaces, PPE use and contact tracing.  

  • Any defined space will have it’s own entry and exit. 
  • Scanning of the government supplied QR code (or manual registration) is a requirement of EFS for entry in alert level 2.
  • A mask must be worn at all times in our venue.
  • Visitors may only enter the defined space that they are ticketed or listed to enter and will be checked on entry.
  • Visitors may be refused entry if they do not meet EFS’s Covid19 Alert Level 2 entry requirements.
  • Reasons for refusal of entry include but are not limited to:
    Abusive behaviour
    Incorrect/invalid ticket or entry identification
    Displaying Covid19 symptoms
    Intoxication
    Refusal to wear a mask
    Refusal to complete contact tracing process – scanning of QR code or manual registration.

Systems
EFS will be using a combination of systems to collect visitor and staff data in order to ensure we are receiving accurate and live data whilst reducing any traffic jams during entry. We acknowledge that this may be some what of a trial and error process as we introduce these new procedures. However, we are confident in the approach we have taken and the system that we will be using.

If hirers would like more information on these what systems or what will be used for their event, they can speak directly with the EFS team to discuss.

Government QR Code
We have displayed the government supplied QR code for guests to register their visit with. We also have a paper form for those that do not wish to use the government app. 
It is compulsory for all persons entering our venue to register their visit either via the QR quote or manually.
This applies to all visitors, staff, contractors, delivery personnel, clients.

In addition to the government supplied QR code, we have the below supporting systems to assist with contract tracing. 

Eventfinda
Eventfinda is our core ticketing agent and this is the system that will be used for all event ticketing and contact tracing. Eventfinda allows hirers to advertise their events, sell tickets and track and trace all purchaser information. It is the hirer/hirer representative’s responsibility to work directly with the Eventfinda team to get their event loaded into the system and live for ticket purchase.
The event owner cannot see all contact information of purchases unless authorised by Eventfinda in line with the privacy act requirements.

Gym Master
Gym Master is the system EFS uses for memberships. This system gives EFS the ability to send out communications to individuals or all members. This data is live and will be used at our EFS reception to sign in casual court users.

Deputy
Deputy is the system EFS uses for staff scheduling. All EFS staff have a deputy log in and access to the app on their personal devices. EFS staff members will be signing in and out of Deputy for every time they work inside the stadium. Prior to the Covid19 situation not all staff members used the deputy app such as those on salaries. However, given the need to accurately track all persons on site at one time as well as have live data available at any time, all staff members will now be required to record their visits to site this way during alert level 3 and 2.

Government QR Code
We have displayed the government QR code for guests to register their visit with. We also have a paper form for those that do not wish to use the government app.

Privacy
The privacy of all our staff, hirers and visitors of the venue is extremely important and the information collected through the above tools serves as a contract tracing method for Covid19 first and foremost. Eventfinda will only disclose information collected when required in line with their privacy policies. Information collected via the Deputy app for staff tracking, our website registration form or Gym Master for our members will only be disclosed to the necessary government department as and when requested for Covid19 contact tracing purposes only.
Hirers and members can refer to the venue hire agreements and conditions of hire or the membership terms and conditions for more information.

EFS works with United Cleaning for our daily venue cleans. United Cleaning and EFS work together to ensure all spaces are adequately cleaned and sanitised at the end of each day. EFS has provided United Cleaning with a cleaning list specific to our venue. 

EFS will follow government instructions on cleaning requirements if a Covid19 carrier is confirmed to have been in the venue.

Contact Tracing Management

Systems
EFS will be using a combination of systems to collect visitor and staff data in order to ensure we are receiving accurate and live data whilst reducing any traffic jams during entry. We acknowledge that this may be some what of a trial and error process as we introduce these new procedures. However, we are confident in the approach we have taken and the system that we will be using.

If hirers would like more information on these what systems or what will be used for their event, they can speak directly with the EFS team to discuss.

Government QR Code
We have displayed the government supplied QR code for guests to register their visit with. We also have a paper form for those that do not wish to use the government app. 
It is compulsory for all persons entering our venue to register their visit either via the QR quote or manually.
This applies to all visitors, staff, contractors, delivery personnel, clients.

In addition to the government supplied QR code, we have the below supporting systems to assist with contract tracing. 

Eventfinda
Eventfinda is our core ticketing agent and this is the system that will be used for all event ticketing and contact tracing. Eventfinda allows hirers to advertise their events, sell tickets and track and trace all purchaser information. It is the hirer/hirer representative’s responsibility to work directly with the Eventfinda team to get their event loaded into the system and live for ticket purchase.
The event owner cannot see all contact information of purchases unless authorised by Eventfinda in line with the privacy act requirements.

Gym Master
Gym Master is the system EFS uses for memberships. This system gives EFS the ability to send out communications to individuals or all members. This data is live and will be used at our EFS reception to sign in casual court users.

Deputy
Deputy is the system EFS uses for staff scheduling. All EFS staff have a deputy log in and access to the app on their personal devices. EFS staff members will be signing in and out of Deputy for every time they work inside the stadium. Prior to the Covid19 situation not all staff members used the deputy app such as those on salaries. However, given the need to accurately track all persons on site at one time as well as have live data available at any time, all staff members will now be required to record their visits to site this way during alert level 3 and 2.

Government QR Code
We have displayed the government QR code for guests to register their visit with. We also have a paper form for those that do not wish to use the government app.

The privacy of all our staff, hirers and visitors of the venue is extremely important and the information collected through the above tools serves as a contract tracing method for Covid19 first and foremost. Eventfinda will only disclose information collected when required in line with their privacy policies. Information collected via the Deputy app for staff tracking or Gym Master for our members will only be disclosed to the necessary government department as and when requested for Covid19 contact tracing purposes only.

Hirers and members can refer to the venue hire agreements and conditions of hire or the membership terms and conditions for more information.

Suspected Covid19 Carrier

It is everyone’s responsibility to work together as a community and as a nation to protect one another from Covid19. 

Although EFS has put in place processes to control the number of persons in the venue at one time as well as record all staff and visitor information for contact tracing, it can be difficult to identify if a person/s in the venue is carrying Covid19. Therefore, EFS asks that all hirers, visitors and staff that are entering the venue follow all New Zealand government guidelines including staying home if you are experiencing any symptoms or have come into close contact with a suspected Covid19 carrier. 

EFS has the authority to request any persons to leave site if EFS staff believe they pose any health risk to others in the venue. EFS staff are to follow the below investigation and eviction process: 

If security personnel are on site (process a):

o     Person showing Covid19 symptoms identified
o     Notify EFS event supervisor on site (event supervisor to make decision to notify hirer representative or not)
o     EFS event supervisor to notify security personnel immediately
o     Security personnel to identify the person’s risk level
               Ask suspected carrier if they can present evidence of a negative Covid19 test result (no older than 72 hours).
               If person can present a negative test result, no eviction is necessary. Person to be monitored only whilst on site.
               If person cannot present a negative test, the below process to be followed:

o     Security to keep suspected carrier separate to all other guests until advised otherwise and gather below information:
              Full name
              Contact phone number
              Contact email address
o     Security to keep suspected carrier calm and let them know we are just calling Healthline to establish best risk and best process.
o     Event Supervisor to contact Healthline – 0800 779 997 for advice on next steps.
o     All steps encouraged by Healthline to be followed and suspected carrier kept up to date during all communications. 
o     Submit details of suspected Covid19 carrier via the EFS Exposure Incident Report (refer to appendix 8.0). 

If security personnel are not on site (process b): 

o     Person showing Covid19 symptoms identified.
o     Notify EFS event supervisor on site (event supervisor to make decision to notify hirer representative or not).
o     EFS event supervisor to notify most appropriate staff member to assist immediately.
o     Staff to identify the person’s risk level.
               Ask suspected carrier if they can present evidence of a negative Covid19 test result (no older than 72 hours).
               If person can present a negative test result, no eviction is necessary. Person to be monitored only whilst on site.
               If person cannot present a negative test, the below process to be followed:

o     Staff to keep suspected carrier separate to all other guests until advised otherwise and gather below information:
              Full name
              Contact phone number
              Contact email address
o     Staff to keep suspected carrier calm and let them know we are just calling Healthline to establish best risk and best process.
o     Event Supervisor to contact Healthline – 0800 779 997 for advice on next steps.
o     All steps encouraged by Healthline to be followed and suspected carrier kept up to date during all communications. 
o     Submit details of suspected Covid9 carrier via the EFS Exposure Incident Report (refer to appendix 8.0). 

Note:
The suspected Covid19 carrier should be treated with respect and consideration at all times. We do not want them to feel bullied, isolated or as if they are in trouble. As per government guidelines, any person that shows symptoms of Covid19 is required to stay home and seek a test and only leave home after receiving a negative result or symptoms subside. Therefore, it is our responsibility as a venue to check that this process has been followed if we feel that there is a direct risk to our staff and or visitors.

We may not know what the process is to follow until the time comes. Each situation will be different and Healthline will advise our team based on the information we provide. They will likely need to know the suspected carrier details so they can establish if they have been at a place of interest recently or are awaiting test results. 

Please avoid panic. Our staff are aware that any radio communications should be privately to the Event Supervisor and not a shared channel amongst all staff to avoid panic and or confusion.

No other guests need to be aware of the process taking place. We do this to establish risk level and prevent further risk to all persons in our venue. 

All EFS staff or security personnel are required to maintain a 4m distance from any suspected Covid19 carrier where practically possible. 

EFS staff will be provided with PPE in line with our staff hygiene protocols. 

All security personnel are required to use PPE provided by their company. EFS will not supply this.

EFS has established a very strict process of communication if at any time a suspected Covid19 carrier is on site. It is extremely important that the information we are collecting is current and thorough so in the event of a suspected Covid19 carrier being on site, we have the means to accurately contact trace and share accurate information with those required. All EFS staff are to follow the below process once process a or b has been actioned.

o    Notify EFS Operations Manager & CEO of all details.
o    Operations Manager & CEO to complete a report of the incident within 24 hours.
o    Operations Manager & CEO to follow all further instructions from the New Zealand government. 

Note: this will include instructions on how to conduct all further contact tracing and health and safety precautions including contacting other visitors to the venue.

You can get tested for Covid19 at various hospitals and medical centers. There are also numerous testing stations throughout Auckland and New Zealand separate to hospitals. 

Do not just turn up at a hospital for testing. Contact the government help line on 0800 779 997 or visit the government Covid19 website here to find out the correct procedures to get tested and locations closest to you.

Eventfinda Stadium management will follow health line and government guidelines in regards to all cleaning requirements if a suspected or confirmed Covid19 case has been on site.