COVID-19

INFORMATION FOR CLIENTS/HIRERS

COVID-19 Client/Hirer Information

The below information is intended to assist clients and venue hirers understand the protocols and requirements that will be in place at our venue while New Zealand navigates our way through the Covid-19 pandemic. Information on this page is intended only for clients and hirers. 

Staff, Anchor Users and Stadium members and visitors should review information under those specific tabs. 

Table of Contents

Hygiene Protocols & PPE

EFS has put in place numerous actions to assist both staff and visitors to be able to visit our venue safely and to avoid the spread of COVID-19. These actions are being reviewed weekly as we understand we may need to adapt what we are doing and how we are doing it based on government requirements as well as meeting the changing needs of our guests and hirers.

For Our Visitors

      • All deliveries are required to be cleaned before being distributed in the venue in line with our EFS COVID-19 delivery receiving process (refer to appendix 9.0).
      • EFS will have separate points of entry and exit for all events.

It must be noted that these entry and exit points may vary from event to event and therefore examples only have been outlined in the EFS floor plan (refer to appendix 8.0).

      • Ipads will be installed at our entry points to the venue to collect visitor information (refer to entry protocols for more information).
      • Sanitzer stations will be installed at our entry points to the venue and high traffic areas.
      • No cash will be accepted at any point of sale locations. Card transaction only will be accepted.
      • Signs will be installed throughout the venue to inform, encourage and assist staff and visitors to act safely.
      • Hand washing signage in all bathrooms, kitchens and basins
      • COVID-19 safe practice signage in all high traffic areas
      • Social distancing signage in all high traffic areas
      • Cough & sneezing signage in all high traffic areasEntry protocols signage at all designated EFS entrances
      • Decals will be placed on the floors in all high traffic areas where persons may be required to stand within close proximity, for example bathrooms, toilets, café or reception areas. These stickers will be placed 2m apart (refer to appendix 7.0, Image 2 for an example)
      • All water fountains will be closed for use. Staff and visitors are required to bring their own water bottles or access products through our F&B outlets.
      • Doors in high traffic areas will be ‘propped’ open to reduce door handle use and transfer when the stadium is open for use. It must be noted that not all doors in the venue will be ‘propped’ open due to fire safety requirements.
      • All propped open doors must be closed at the end of the day when building is closed to the public.
      • Pump hand soaps provided at all bathrooms, kitchens and basins.
      • All rooms that do not need to be available for use will be locked with no access signage on the door.
      • Bathrooms will be used on a timed rotational basis where possible, meaning only a controlled number of bathrooms will be open at one time. Those not in use will be cleaned ready for use in the next rotation.
      • Sanitizers to be stationed at all staff member’s desks, offices and break rooms.
      • Chairs/seating areas will be separated by 2m between each useable seat.
      • Visitors and/or hirers of the stadium are required to bring their own balls, towels, rackets and are responsible for disinfecting this equipment between games. For example, basketballs

Cleaning Schedule

Eventfinda Stadium works closely with both internal cleaning staff and external cleaning companies. The cleaning requirements of any daily use or event held within the stadium is assessed based on the number of rooms used, types of rooms used and type of venue use and either internal or external cleaning teams are booked accordingly. Regardless of the cleaning team being used, all cleaners will need to follow Eventfinda Stadium cleaning requirements. Outlined below are general areas of focus in regards to cleaning in the venue. A more detailed cleaning scheduled will be provided to our staff (refer to cleaning schedules in appendix 4.0-4.3).

      • Cleaning staff required to wear PPE
      • Surfaces in high traffic areas cleaned throughout the day.
      • Disinfect all phones, eftpos machines, public use ipads and computer equipment.
      • Bathrooms/toilets cleaned on a timed rotational basis.
      • Regular restocking of sanitizer and soap products in dispensers.
      • Disposable cleaning cloths to be used.
      • Cleaning staff to follow correct disposal instructions of all PPE, cleaning equipment and waste.
      • Disinfect of all cleaning equipment before and after use.
      • Sports equipment, including sideline chairs to be cleaned between uses.
      • Cleaning lists will be posted on the door inside each room asking when the room was last cleaned. Cleaning staff are required to date/time/initial after each clean.
      • Depending on the use of the stadium, different cleaning schedules will be used.
      • There are four cleaning schedules in total. Details are outlined below.

1) Eventfinda Stadium Cleaning Schedule – During the Day (Non-Event)

This schedule is to be used by any cleaning staff assigned to work at the stadium whilst the stadium is open to the public but not hosting an event.

 2) Eventfinda Stadium Cleaning Schedule – End of Day (Non-Event)

This schedule is to be used by any cleaning staff assigned to work at the stadium to complete all end of day cleaning requirements after all members of the public have exited the venue and is closed for use. This scheduled is to be used on days when no events have been hosted.

3) Eventfinda Stadium Cleaning Schedule – During the Day (Event)

This schedule is to be used by any cleaning staff assigned to work at the stadium whilst the stadium is open to the public and hosting an event.

4) Eventfinda Stadium Cleaning Schedule – End of Day (Event)

This schedule is to be used by any cleaning staff assigned to work at the stadium to complete all end of day cleaning requirements after all members of the public have exited the venue and is closed for use. This schedule is to be used on days when an event has been hosted.

External Cleaning Company

Our external cleaning partner is United Cleaning. You can find information on the products they use, their team and the company on their website at https://www.unitedcleaning.co.nz/

Products

To enquire about cleaning products used at the stadium, contact  us at reception@eventfindastadium.co.nz

Events

Risk Assessments

A risk assessment will be produced for every event held within EFS. Our team build and edit these risk assessments during the planning stages of an event. These risk assessments will of course reference any risks associated with COVID-19. However, it must be acknowledged that the situation within Auckland and New Zealand can change at any time surrounding restrictions, outbreaks or health risks and therefore our risk assessments will be updated frequently. As per our risk assessment terms and conditions, any risk assessment supersedes all other risk assessments dated prior.

Hirer & Venue Responsibilities

All responsibilities below are in addition to all venue hire agreement terms and conditions.

EFS is working hard to ensure we are doing everything we practically can to operate safely in alert level 2. The community and our staff are our top priority so that means working together with our community to make this happen. All of our hirers and users of the stadium have varying needs so we have done our best to adapt our new policies and procedures, so the expectations are realistic and achievable for everyone.

EFS will supply hirers or hirer representatives with a risk assessment 1 week prior to the event unless requested earlier.

Our sales and marketing team will communicate all operational changes as a result of COVID-19 to hirers during the booking and sales processes. Our events team will then ensure there is full transparency and clarity between hirer and venue in regards to the procedures that must take place due to COVID-19. This document will also be made available to all hirers.

If EFS believes any staff or members of the community/visitors to the stadium are being put directly at risk of COVID-19 or any other situation that may cause harm, we have the authority to stop any event immediately from taking place either before or during the event. Refer to full venue hire agreement terms and conditions when booking your event.   

Navigating our way through the COVID-19 situation is a shared journey for all New Zealander’s and therefore a shared responsibility. We ask that all hirers share the responsibility of implementing all policies and procedures as required by EFS.

As per our previous policies, hirers are still required to supply ticketing staff including box office and scanning staff and at least one EFS staff member is still required to be in the box office during event hours.

It is the hirers responsibility and cost to provide their own PPE for any of their event staff in line with EFS PPE requirements.

Entry Protocols

EFS has introduced new entry procedures for all persons entering the stadium. These procedures may differ slightly depending on the use of the venue on that day and all variances are detailed below.

All persons entering the venue through EFS are required to register their details in one of our contact tracing platforms. It is in the best interest for all hirers, visitors and staff to abide by this as safety is EFS’s number one priority and any person/s that fail to register their details will be refused entry. This is not negotiable.

EFS has a combination of spaces that contribute to the overall building. Some of these spaces are isolated from others and are leased by other parties. We see those with these leases to EFS as being the PCBU of their own space. These isolated spaces are to be regulated by the lessee under their own management plans and therefore these spaces do not fall within the frameworks in this management plan. EFS will support these lessees but is not liable or responsible for any use of these leased spaces.

Event Visitors

Eventfinda Stadium’s exclusive ticketing agent is Eventfinda. Eventfinda is the platform that will be used for all entry procedures with the exception of non-event visitors to the venue.

      • All events must be ticketed by Eventfinda.
      • All visitors must register their details with Eventfinda to receive an entry pass.
      • The only accepted means of entering EFS for an event is with an Eventfinda entry pass.
      • Visitors are required to scan both in and out of the venue on entry and exit using the same pass.
      • Both hardcopy passes and softcopy passes will be accepted.
      • Scanners will be set up at EFS designated entry and exit points to the venue.
      • These pass scanners will be self-operating and will not require human intervention other than that of the ticket holder.
      • Hand sanitizer will be supplied at all designated entry points.
      • No ‘pass outs’ will be allowed during events.
      • Any person/s that does not abide by the above, will be evicted from the venue.

All event visitors are required to follow the below procedures.

Entering the Venue
      • Have your Eventfinda entry pass with you.
      • Practice social distancing when waiting to enter EFS.
      • Enter the venue through the designated entrance point.
      • Scan your entry pass at the designated entrance point.
      • Keep your pass safe.
Exiting the Venue
      • Have your Eventfinda entry pass with you.
      • Practice social distancing when waiting to exit EFS.
      • Exit the venue through the designated exit point.
      • Scan your pass at the designated exit point.
Non-Event Visitors

All non-event visitors will not have Eventfinda entry passes and will need to follow procedures that differ to the above. Non-event visitors may include members, contractors, walk in visitors and product delivery persons.

Contact Tracing & Visitor Numbers

Systems

EFS will be using a combination of systems to collect visitor and staff data in order to ensure we are receiving accurate and live data whilst reducing any traffic jams during entry. We acknowledge that this may be some what of a trial and error process as we introduce these new procedures. However, we are confident in the approach we have taken and the system that we will be using.

If hirers would like more information on these what systems or what will be used for their event, they can speak directly with the EFS team to discuss.

Eventfinda

Eventfinda is our core ticketing agent and this is the system that will be used for all event ticketing and contact tracing. Eventfinda allows hirers to advertise their events, sell tickets and track and trace all purchaser information. It is the hirer/hirer representative’s responsibility to work directly with the Eventfinda team to get their event loaded into the system and live for ticket purchase.

The event owner cannot see all contact information of purchases unless authorised by Eventfinda in line with the privacy act requirements.

During our COVID-19 operations, each ticket will have to have customer information attached. One contact person cannot purchase multiple tickets without allocating names and contact details to each individual ticket. This will be programmed within the Eventfinda system.

Eventfinda Stadium COVID-19 Registration Form

This form is an online form on our website and will be used to track visitor details for those who are not attending an Eventfinda ticketed event or using our courts for sporting use. We have many people come in and out of our stadium on a daily basis such as contractors, suppliers, couriers and general public. In order to accurately capture the information of these visitors. This form can be used as a quick and easy method for collecting the information required for contract tracing purposes. This form is available on this website and is optimised for mobile display. 

Privacy

The privacy of all our staff, hirers and visitors of the venue is extremely important and the information collected through the above tools serves as a contract tracing method for COVID-19 first and foremost. Eventfinda will only disclose information collected when required in line with their privacy policies. Information collected via the Deputy app for staff tracking, our website registration form or Gym Master for our members will only be disclosed to the necessary government department as and when requested for COVID-19 contact tracing purposes only.

Hirers and members can refer to the venue hire agreements and conditions of hire or the membership terms and conditions for more information.

Suspected COVID-19 Carrier

Identification & Eviction

It is everyone’s responsibility to work together as a community and as a nation to protect one another from COVID-19.

Although EFS has put in place processes to control the number of persons in the venue at one time as well as record all staff and visitor information for contact tracing, it can be difficult to identify if a person/s in the venue is carrying COVID-19. Therefore, EFS asks that all hirers, visitors and staff that are entering the venue follow all New Zealand government guidelines including staying home if you are experiencing any symptoms or have come into close contact with a suspected COVID-19 carrier.

EFS has the authority to request any persons to leave site if EFS staff believe they pose any health risk to others in the venue. EFS staff are to follow the below eviction process:

      • If security personnel are on site (process a):
        • Notify EFS event supervisor on site.
        • Notify hirer representative on site.
        • EFS event supervisor to notify security personnel immediately
        • Security personnel to collect suspected carrier information
          • Full name
          • Contact phone number
          • Contact email address
          • Provide government helpline number to organise a test – 0800 779 997
          • Provide contact for test results
        • Request suspected carrier to exit the venue and escort person out of the venue.
        • Submit details of suspected COVID-19 carrier via the EFS COVID-19 suspected carrier online form (refer to appendix 6.0, Image 2).
      • If security personnel are not on site (process b):
        • Notify EFS event supervisor on site.
        • Notify hirer representative on site.
        • EFS event supervisor to collect suspected carrier information
          • Full name
          • Contact phone number
          • Contact email address
          • Provide government helpline number to organise a test – 0800 779 997
          • Provide contact for test results
        • EFS event supervisor to request suspected carrier to exit the venue and escort person out of the venue.

Other Resources

Information on New Zealand COVID-19 Alert Level Details Table updated 20th April 2020 can be found on the COVID-19 government website here.

Information on New Zealand COVID-19 latest statistics and data can be found on the Ministry of Health website here.

Information on how to wash your hands safely can be found on the COVID-19 government website page here.

Information on how to cough and sneeze safely can be found on the COVID-19 government website here.

Information on physical distancing can be found on the COVID-19 government website page here.

Information on how to look after others and your mental health can be found on the COVID-19 government website here.

Information on best cleaning practices can be found on the Ministry of Health website page here.

Unite against Covid-19

This government website has everything you need to know about Covid-19 in one place.

Health information

See the latest updates and advice from the Ministry of Health

Council updates

Check here for Corona Virus updates from Auckland Council

Important information regarding the latest Covid-19 Level 3 Lockdown

Eventfinda Stadium is currently operating under Level 2 - Event Facility restrictions. This means we are restricted to no more than 100 people per designated non mixing zone. Please ensure you follow the guidance when you are onsite to help us reduce the spread of Covid-19. For more information please see our information on management of Covid-19 in the Covid section of our Website.